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Frequently Asked Questions

What is a CDA?  A Child Development Associates (CDA) is a Credential awarded by the COUNCIL OF PROFESSIONAL RECOGNITION out of Washington D.C.    This credential is acknowledged and accepted Nationwide and serves as proof that the person holding the CDA is an educated, qualified, childcare professional.   It is the equivalent of 12 college credit hours (120 clock hours or 12 CEU's) but also takes into account your experience in childcare.  It is used nationwide to improve the star quality rating score of an in home provider or child care center.


What kinds of CDA's are there? - You can choose: *INFANT TODDLER CDA / *PRESCHOOL CDA  or *FAMILY (IN HOME PROVIDER) CDA


Which Class should I take and which book Should I buy? - You should buy the book and take the class that is the age group you will be observed working with.  Infant and Toddlers are for ages 6 weeks to 2 years old.  Pre-School is for ages 3 to 12 years old and Family is for all those that provide childcare in their homes.


What if I work with one age group but want to get my CDA in a different age group?  You can do that.  Just remember that you will be need to be observed working with the age group that you are testing in and your parent questionnaires will need to be from children of the testing age group as well.


How long does a CDA class take to complete?  The online class takes an average of 8 weeks to complete, however you have up to a year from the date of purchase to complete the course.  Live classes are completed by the end of the class.  (Usually 6 to 10 weeks).  


Who can enroll in a CDA class? Anyone who meets the following requirements:


*18 years or older

* Have a High School Diploma or equivalent

* You must also have a minimum of 480 hours (about 12 weeks of full time experience or 24 weeks of part time experience) in a child care setting during your lifetime.


When I am finished with your CDA class - does that mean I have my CDA?  No. After our program you will need to be observed working in a classroom with students and you will need to take your final exam with the Council.  You will do this online.  They do charge a fee for this test.  The CDA assessment fee is $425.00, however, most states have either a scholarship and/or a reimbursement program in place to cover the cost of that test.  To see if your state has scholarships for this test - click here.



What if I don't get a scholarship for the test with THE COUNCIL? Our certificate is good for 3 years from the date of course completion.  You can wait until you have the money saved, and take the test when you can.  You will have our certificate to show your employer, child care licensing or other interested party to prove that you completed the class.


What if I don't complete the CDA or Directors course in a year?  Don't worry, we understand that things happen.  The student can pay a re-instatement fee of $50.00 and we will add 8 weeks to complete the program.  


What is a Directors Credential?   We are certified in the state of Texas to certify students to open and/or Direct a Licensed Child Care Facility.  This course takes an average student about 4 weeks to complete online or 4 days to complete at a live class.  When you are finished with the class there is nothing more to do - you have your license.


What are the requirements to receive a Directors Credential?  


*  21 years or older

*  Have a High School Diploma or equivalent

*  You must also have a minimum of 2 years of experience in a licensed child care setting during your lifetime.


How do I pay for a training or class?  Simply go to the page that has the course or class listed and click the BUY NOW button.  We use secure online payment services to help protect you for all of our online transactions.  This is a secure site and assures you that no employee of our company will ever have access to your financial information.



I want to pay by Check or Money Order?  Great!  Mail your check to:


                                                                                Tick Tock Training

                                                                                502 West Montgomery # 240

                                                                               Willis, Texas 77378


What if I lost my certificate for the live class? This is unfortunate, but, we can not replace live class certificates for any reason.  This is due to state law that requires only one certificate to be issued to each class attendee.


What if my certificate did not print when I took my online exam? No problem, you can log in and take the exam again.


What if I lost my online certificates?  Can you print a new one for me and mail it to me?  Maybe!  Our system only keeps students certififcates for a short time.  If this time has not passed, we will be happy to email them to you for a fee of $25.00 per replacement certificate.  


What if I have difficulty trying to enroll or use your site?  Send us an email at: [email protected] or

call (888) 237-0822, Or for the fastest service go to our TECH SUPPORT page and fill out the contact form.  


What is your refund policy? What if I decide I don't want a class? 


We completely understand however, we must adhere to strict withdrawal deadlines as follows: 


  • We have a 48 hour refund policy.  All requests for a refund must be in writing via email.  [email protected]  You will have 48 hours from the moment of purchase to apply for a refund or to withdraw from a class.  After this time we will NOT refund your money for any reason.  Once you apply for a refund you must return any and all class materials, training manuals and certificates before a refund will be issued. All refunds incur a 10% processing fee.


  • We do allow substitutions for class enrollments.  If for some reason you enroll in a class but are unable to attend, you can substitute any person in your place.  Simply email us and let us know.  We will need the name and username of the student leaving the course, and the full name and email of the new student joining the course.  Please note:  if the original student has completed more than 1/2 of the course we will be unable to make this substitution.


  • Where can I get more information? Email Us: [email protected]   Call: 1-888-237-0822